We are a non-profit making organisation, which means our rental income is used for the maintenance of our homes, major repairs programmes, resident services, and management fees.

We employ over 40 staff and are controlled by a voluntary board of management , consisting mainly of local people and residents. The Board ensures that the association follows procedures and guidelines set out by the Tenant Services Authority, and controls any major decisions on policy changes and development.

We achieve these values by working closely with our partners, stakeholders and residents to ensure strong relationships with mutual respect. Good communication and excellent customer service are key, and we always strive to put our residents at the heart of everything we do. 

Our Mission

Working together for better housing.

Our Vision

Our ambition is to be the first choice housing association within North Hertfordshire and Mid Bedfordshire.

Our Values  (the foundation on which we are built)

• Our set of values which are the foundation on which Howard Cottage is built.
• Excellent service - we will provide a first class service to all our customers, putting our residents at the heart of what we do.
• Good housing - we will work with the community to deliver high quality, affordable homes
• Valuing people - we will respect and value everyone who contributes to our organisation and its growth, and we will give them the opportunity to make a difference 
• Open and honest - we will communicate clearly with residents and stakeholders concerning our activities goals and performance.
• Ensuring fairness - we will ensure fairness and equality of opportunity for everyone
• Value for money - we will ensure value for money through all our activities.

Howard Cottage is controlled by a voluntary Board of Management, consisting mainly of local people and residents of the Housing Association. The Board ensures that the association follows procedures and guidelines set out by the Tenant Services Authority and controls any major decisions on policy changes and development.