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Problems? Click here for
more information or call

01462 683307

It's all about you!

We are committed to ensuring fairness and equality of opportunity for all residents and in order to achieve this in 2011 we have undertaken a customer profiling exercise to ensure that all the data we hold about our residents and their families is current and correct.

 
You may have already had either written correspondence from us or a phone call from one of our team. If not you may be hearing from us soon.
 
This exercise has already highlighted that many of our residents no longer use a landline for their main telephone and rely on a mobile phone. The problem this poses for us is if you change your phone and network and get a new phone number unless you advise us we are unable to contact you. This could mean a delay in arranging a repair or providing you with any other service.  Our aim is to provide you with the best possible service but we do need your support to enable us to deliver this.
 
If you have recently changed your phone number or are about to  please can you contact us to let us know the new number so that we can update your details on our system. Thank you! We really appreciate your assistance in completing this project.
 
If you haven't completed a form yet please print out the document from the Resources section in the top right of this page and return the completed form to us.
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