This section of our website gives you information about your tenancy with Howard Cottage.
Resident Satisfaction Survey
Thank you to everyone who completed the surveys. Results will be available early next year.
Residents' Newsletters
Every season we send out a newsletter to all our residents called "In Touch" and a newsletter to all our sheltered scheme residents called "The Sheltered Times". Download copies here.
We have many services and additional information available to our residents; reaching far beyond just providing a home. These leaflets give more information on what services we offer and how you can find out more information.
We have robust and comprehensive policies covering many areas of our work. We have provided more information on some of our policies here, in leaflet form. For more information, please contact your Housing Officer.
Your views are really important to us and many have led to us changing the way we do things. To feedback on any aspect of our service to you, please download this leaflet (pdf 140.9kb) and send it back to us using the stamped addressed form.
This section enables you to order an Allpay card. For details on where and how the card can be used please see 'Paying your rent' section above.
This section enables you to order an Allpay card. For details on where and how the card can be used please see 'Paying your rent' section above.
HomeSwapper
A mutual exchange involves the residents of registered social landlords and/or local authorities swapping homes and tenancies. A register of residents in the North Hertfordshire area wishing to exchange is held in our office. Most other housing associations and local authorities hold their own register.
This service is free for Howard Cottage residents. Further information can be obtained from the Housing Choice Officer or by clicking on this link to the Homeswapper website.
