Review and Study Panel

Review and Study panel logo


The Residents' Panel is a small, friendly group of residents who meet monthly to review and report on the quality of our housing services. The Panel's work helps to drive improvements to our services. 






In April 2019 the Panel concluded their report into resident involvement and how to widen opportunities to engage residents about the things that matter to them.  Their conclusions can be read below.

Recently the Panel has been reviewing the Howard Cottage website, looking at changes to our policies and discussing our proposals to amalgamate with Welwyn Garden City Housing Association.


The Panel are meeting again on Wednesday 11th December 2019 to meet new members and plan next year's reviews.  


Would you like to Join the Residents' Panel?

As a resident your experience of our services means you have all the skills needed to take part.  If you see a solution to a challenge and want to make a difference get in touch with Jon Thurlow, Resident Involvement Officer or call 01462 683307

With your help the Residents' Panel will make a real difference!


Completed reviews 

Resident involvement review 2018/19  

Aids and adaps Board response to RaSP  

Aids and adaptations report  

New kitchens and bathrooms report 

Communications and call handling report 

Review of standard letters sent to residents