Heating and hot water

Picture of tap


If you have an issue with your heating or hot water supply, please check the

following before reporting a repair to us:



  • Has your gas meter got a credit on it?  This could be the cause of the problem and we don't want you to get charged if an engineer attends and finds that there is not a tecnical problem.


  • Is your heating controlled by a Hive or another similar application provided by your gas supplier?  Please check to see if your heating system works without using the application. If it is the controller/application that is faulty then you will need to contact your gas supplier as unfortunately we can't help with this. Again we don't want you to get charged for an unnecessary visit by one of our engineers.