Help! I'm struggling to pay!

Image of money problems If you start to have problems paying your rent, the first thing to do is speak to your Income Officer as soon as possible. There are various ways to do this:

• Give them a call on 01462 683307
• Visit our office during opening hours
• Send an email to



Your Income Officer will work with you to help you try to clear your arrears as quickly as possible.

We can also offer support through our Money Advice Service.



I pay my rent every week - how can I be in arrears?

Rent is charged monthly and is due on the first of every month. If you pay after the first of the month, or if you pay rent in arrears rather than in advance, your account will be in arrears. Rent should be paid on time on the first of the month, or in advance so the account is clear on the first of the month.

I receive Housing Benefit which is paid directly to Howard Cottage - how can I be in arrears?

Housing Benefit is paid to us four weekly in arrears by the Local Authority, so your account will show that money is owing until we receive it.  If you switch to Universal Credit that is paid directly to you, you are responsible for paying the full rent to us directly.

How can I find out how much money I owe?

By signing up to My Online Account, a quick and easy way to view your own rent statement. 

My account is in arrears. Am I eligible for home improvements (such as kitchen or bathroom upgrades)?

If you are in breach of your tenancy and we are taking formal action for the breach, we will not carry out planned kitchen and bathroom improvements to your home.