1. Home

  2. About Us

    1. Tenders
    2. Board Members
    3. Confidentiality and data protection
    4. Building new homes
    5. Customer Charter
    6. Our History
    7. Service standards
    8. Noticeboard
    9. Reports and newsletters
    10. Compliance statements
    11. Staff
    12. Value for Money
    13. Working for us
      1. Application form for current vacancies
    14. Your feedback
  3. Find a home

    1. Renting
    2. Shared Ownership
    3. Applying for homes in North Herts
    4. Mutual Exchange
      1. The Mutual Exchange Process
    5. Local Lettings Policies
    6. Sheltered and Flexicare Housing
      1. Our Scheme Managers – happy to help
      2. Flexicare at Tabor Court – Independent living
    7. Is your home too big to manage?
    8. FAQs
    9. John Coxall Court - under way
  4. You and your home

    1. Repairs and Maintenance
      1. Day to day repairs
      2. Emergency repairs
      3. Heating and hot water
      4. Gas Safety
      5. Asbestos in your home
      6. Fire safety at Howard Cottage
      7. Planned Home Improvements
      8. Living in a listed building
      9. Condensation, Mould and Damp
      10. The Asset Management Team
    2. Pay your rent
      1. Help, I'm struggling to pay!
      2. Universal Credit
      3. Housing Benefit
      4. Money Advice Service
    3. Information about your tenancy
      1. Blocked drains
      2. Bursts, leaks and frost precautions
      3. Curtain battens
      4. Decorating
      5. Detectors
      6. Electric fires
      7. Fences
      8. Gardens
      9. Glazing
      10. Insurance
      11. Light bulbs
      12. Lock outs
      13. Lofts, garages and sheds
      14. Outside taps
      15. Parking
      16. Permission to make alterations to your home
      17. Pest control
      18. Pets
      19. Ponds, water features and conservatories
      20. Refuse and recycling
      21. Satellite Dishes
      22. Security of tenure
      23. Toilet seats
      24. TV aerial
    4. Tenancy agreements
      1. Breaching a tenancy agreement
      2. Ending a tenancy
      3. Joint tenancies
      4. Lodgers and running a business
      5. Types of tenancy agreements
    5. Extra Support
      1. Alarm monitoring service
      2. Community visits
      3. Dementia Clubs
      4. Home Support
      5. Tenancy Support
    6. Your Neighbourhood
      1. What to do if you spot dumped rubbish
      2. What to do if you spot abandoned or untaxed vehicles
      3. What to do if you spot a mess in your communal area
      4. What to do if you spot graffiti
    7. Adaptations and equipment
    8. Get Involved
      1. Review and Study Panel
      2. HeCTA (Howard Cottage Tenants' Association)
      3. Resident satisfaction surveys
      4. Good Neighbour of the Year
  5. Contact Us

    1. Make A Complaint
    2. Contact Us Form