1. About Us

    1. Tenders
    2. Board Members
    3. Confidentiality and data protection
      1. How we use the information we hold about you and your family
    4. Housing Development Programme
      1. Development Highlights
      2. Upcoming developments
    5. Commitments
    6. Noticeboard
    7. Our History
    8. Service standards
    9. Publications
      1. How we use the information we hold about you and your family
    10. Staff
    11. Value for Money
    12. Working for us
      1. Application form for current vacancies
    13. Your feedback
  2. Looking For A Home

    1. Renting
    2. Applying for homes in North Herts
    3. Mutual Exchange
      1. The Mutual Exchange Process
    4. Shared Ownership
    5. Rent to Buy
    6. Local Lettings Policies
    7. FAQs
    8. Sheltered and Flexicare Housing
      1. Scheme Manager – happy to help
      2. Independence within a supported environment
      3. Flexicare – independent living for longer
  3. Living In Your Home

    1. Extra Support
      1. Home Support
      2. Dementia Clubs
      3. Community visits
      4. Tenancy Support
    2. Adaptations and equipment
    3. Communal Charges
    4. Get Involved
      1. Local events
      2. Review and Study Panel
      3. HeCTA (Howard Cottage Tenants' Association)
      4. Focus Groups
      5. Resident satisfaction surveys
      6. Good Neighbour of the Year
      7. Training Opportunities
    5. Our Housing Team
    6. Paying Your Rent
      1. Ways to pay
      2. Help, I'm struggling to pay!
      3. Universal Credit
      4. Housing Benefit
      5. Money Advice Service
    7. Repairs and Maintenance
      1. Living in a listed building
      2. Reporting a repair
      3. Condensation, Mould and Damp
      4. The Asset Management Team
      5. Handyman Service
      6. Planned Home Improvements
        1. Eligibility for home improvements if you owe rent
        2. Kitchen Improvements
        3. Bathroom Improvements
        4. Heating Improvements
        5. Painting and Decorating
      7. Gas Safety
    8. Tenancy agreements
      1. Breaching a tenancy agreement
      2. Ending a tenancy
      3. Joint tenancies
      4. Lodgers and running a business
      5. Types of tenancy agreements
    9. Your Neighbourhood
      1. What to do if you spot... dumped rubbish
      2. What to do if you spot... abandoned or untaxed vehicles
      3. What to do if you spot... a mess in your communal area
      4. What to do if you spot... grafitti
    10. Your Responsibilities
      1. Blocked drains
      2. Bursts, leaks and frost precautions
      3. Curtain battens
      4. Decorating
      5. Electric fires
      6. Detectors
      7. Gardens
      8. Fences
      9. Glazing
      10. Insurance
      11. Light bulbs
      12. Lock outs
      13. Lofts, garages and sheds
      14. Pest control
      15. Pets
      16. Ponds, water features and conservatories
      17. Parking
      18. Refuse and recycling
      19. Security
      20. Sheltered schemes standards
      21. Toilet seats
      22. TV aerial
  4. Home

  5. Contact Us

    1. Contact Us Form