The Asset Management Team
Our Asset Management Team, including our Resident Services Officers whom you speak to when you contact us, manage the administrative side of your repair. There is a lot of work behind the scenes to raise repairs promptly whilst also ensuring compliance with safety standards and good value for money.
Day to day repairs
We monitor the maintenance work carried out by our operatives to ensure that it’s up to standard and that we’re delivering a cost-effective and efficient service.
Where a specialist or technical job is outside their expertise, such as electrical work or replacing a central heating system, we arrange for the work to be done by one of our approved contractors.
Planned and cyclical maintenance
The team are also responsible for organising and arranging site visits, specifications and tenders relating to larger works including:
- External redecoration works
- Window, door and roof replacement
- Works related to vacant properties
- Some adaptations to meet the needs of residents with disbilities.