Compliments, comments and complaints
We want our residents' feedback – good and bad – because it helps us to understand what’s working well and where we need to improve.
If you've got a comment about any aspect of our service, have had a very positive experience or there is something you are not happy about, please tell us.
We want to make it simple to make a complaint so you can do this in a variety of ways:
– by completing our Feedback Form
- In person
– by visiting Pioneer House, in Letchworth Garden City
- By phone
– by ringing our Resident Services team on 01462 683307
- In writing
– by letter or email (see our Contact Us page)
For more information on how we manage more formal complaints, please read our Complaints leaflet.
We look forward to hearing from you!