Compliments, comments and complaints


We want our residents' feedback – good and bad – because it helps us to understand what’s working well and where we need to improve.


If you've got a comment about any aspect of our service, have had a very positive experience or there is something you are not happy about, please tell us. 


We want to make it simple to make a complaint so you can do this in a variety of ways:


  • Online

– by completing  our Feedback Form

  • In person

– by visiting Pioneer House, in Letchworth Garden City

  • By phone

– by ringing our Resident Services team on 01462 683307

  • In writing

– by letter or email (see our Contact Us page)


For more information on how we manage more formal complaints, please read our Complaints leaflet


We look forward to hearing from you!